FAQ’s

You get an email confirmation as soon as your order is placed.
If you encountered any difficulties uploading your order, a support team rep will contact you during business hours. 

Your order will be shipped on the day promised, however, delivery times vary widely by 3rd party shipping services per any bad weather or any other issues. Upon shipping you will received the tracking number to track the item.

You will receive an automatic confirmation that your order was placed.
Once your files have been checked by our quality support team, you will receive another email confirming your order has gone into production.

No, all orders are for the quantity specified for a single file, printed front and back.

To make your flyers stand out, a special UV coating is applied to deliver a glossy finish and will prove difficult to hand write messages or notes because this finish actually is designed to protect the printed product. Select our “Same Day Flyers” option and you have the ability to select UV Coating, “Yes” or “No” for that purpose.

By law, all Georgia residents are charged 7% sales tax.

• JPG or J-PEG
• PDF
• A.I
• PNG 

*Please specify font name when on each file*

Although Printpalatl only accepts minimum 300 dpi files and every effort is made to double check your files sometimes low resolution files are printed as is. For highest quality printing always double check your files before uploading and note that often your computer program will default to 72 dpi until you manually change it to 300 dpi.

To keep images and copy safe from the cutting process… keep them at least 1/8″ from the edge and for best practice, even 1/4″ from the edge. This ensures nothing you want visible can get trimmed.

RGB (Red Green Blue) – Used by computer monitors
CMYK (Cyan Magenta Yellow Key/Black) – Used by printers which delivers crisp, clear images you want for your printed piece.

The design on your Laptop or PC or Tablet may show a brighter color because of the screen. But once printed. The color can show a slight difference. Ex: If you have a bright bubblegum pink. The pink will NOT show up as clear as the screen shows it.

*Convert your document to CMYK colors to see if there are any major differences before you upload your file for printing. However, our high-tech equipment will convert your piece to CMYK automatically*

You can email or text to get an update on your order. If there are any issues with your file, payment method, or acts of god you will be contacted by admin@printpalatl.com

*Provide the best email address to contact you and please check email regularly*

As soon as your order is placed, you will receive an auto-confirmation to the email address you submitted with the order. After this you will receive emails throughout the process, so you can see your order moving along including when it ships and the tracking number.

Yes, first you get an auto-confirm email. Then another email confirming your files were accepted. Additional emails will keep you informed up to your shipping tracking number. 

You can email or text to get an update on your order at 770-885-6486 or admin@printpalatl.com

No – Once your order is uploaded the process starts immediately. If you have any questions or concerns about your order. Please call 770-885-6486 or send an email to admin@printpalatl.com after you uploaded your files.

Yes, the PrintPalATL website has a dedicated SSL certificate so you can safely and securely place your order.

All effort should be made by you, the customer, to submit the correct files at initial order placement. Print orders move to the initial printing process immediately. You will be responsible for any additional fees/costs associated with a reprint using the correct print file.
Our quality control team will make every effort to delay your job during the pre-screening process and contact you about issues, if detected.
However, you are responsible for proofing your files including but not limited to spelling, resolution, size, images, color, etc.
Take the time to verify everything before you upload your files.

If you have been contacted by the printpalatl quality control team and asked to resend files you will be given a special link or email address for resending.
You can also email files to admin@printpalatl.com if they need to be resent.

Yes, your job is printed on a full color digital offset press.
If you are printing a banner or other wide format, output is done on our HP R2000 flatbed full color machine.

• Credit
• Debit
• Cash App
• Apple Pay
• Zelle
• PayPal 
• Check — Your order will NOT be processed until the payment clears.
• Money Order — Your order will NOT be processed until the payment is received.

****Please note*****
Your card is charged at the time you place your order so payment is confirmed before your job is put on the press in as little as 5 minutes after you place the order 
Orders over sixty (60) days old that have not been picked up will automatically go to recycle and no refunds will be available

Your job will be printed at a very high quality utilizing our state-of-the-art printing technology. If you have any concerns regarding brand specific color prints, please contact us via email at admin@printpalatl.com

However, if you are promoting clothes, jewelry or any product and service where you must see a color proof to match up before printing, contact us via email at admin@printpalatl.com or 770-885-6486

*Gang-Run Prints/Next Day Prints are a great way to get large quantities at a lower cost, where exact cuts and color are not a priority. By selecting our Gang-Run/Next Day option you are consenting that you understand exact cuts and colors are not guaranteed*